FAQ

Frequently Asked Questions (FAQ)

General Questions

What products do you sell?
We specialize in high-quality statues, including decorative pieces, collectibles, and artistic designs. Each item is carefully selected to ensure quality and uniqueness.

Where are you located?
We are based in Germany and operate under the brand artgkoe.

Orders & Payments

What payment methods do you accept?
We accept major payment methods available at checkout, including credit/debit cards and other secure payment options provided by Shopify.

Can I change or cancel my order?
Orders can only be changed or canceled within a short time after placing them. Please contact us as soon as possible after your purchase.

Shipping

Where do you ship?
Currently, we only ship to Poland.

How long does shipping take?

Processing time: 1–3 business days
Delivery time: 3–7 business days

How can I track my order?
Once your order has been shipped, you will receive a tracking number via email (if available).

Products

What materials are your statues made from?
Our statues may be made from various materials such as resin, metal, or ceramic, depending on the design. Each product page provides detailed information.

Are the statues handmade?
Some of our statues may be handmade or feature handcrafted elements. Please check the individual product description for specifics.

Will my statue look exactly like the pictures?
We do our best to display products accurately. However, slight variations in color or finish may occur due to lighting, materials, or craftsmanship.

Returns & Issues

What if my item arrives damaged?
If your statue arrives damaged, please contact us immediately with photos of the item and packaging so we can resolve the issue.

Do you accept returns?
Please refer to our Return Policy for full details. If you have questions, feel free to contact us.